Gradually, organizations recognize the marketing potential of social networks, but still fail to make clear how to reach and communicate with people, so put off going to social networks or if they do not achieve the desired results, only caused expenses and alleged waste of time.
Internet consumers, according to a study, looking clean business, looking for content that needs solutions that are fun, they feel it offers and especially as part of their circle of friends.
In short, the aim should be that businesses have a human face and not to use social media marketing as a neighborhood market. Here are 10 things people expect from the organizations that do social media marketing:
1 .- Do not dump the contents of the website on social media. Consumers looking for something new and different brands.
2 .- First listen and then create a dialogue.
3 .- To ensure that consumers have confidence, the marks must be honest and transparent. In general, consumers perceive the brands they prefer to hide behind company policies and procedures to admit their mistakes or shortcomings.
4 .- Customize the mark by putting a face to ensure that confidence in consumers.
5 .- Provide additional value. Exclusive content, sneak peeks of new products and services are highly valued by consumers.
6 .- Be relevant. Consumers want to see content that meet their needs or desires.
7 .- The conversation must be from friend to friend. A simple communication using everyday language, consumers do not want you to talk to technicalities or using a commercial language.
8 .- To give more importance to consumers listening to their requests which will lead to more effective communication.
9 .- To avoid the perception of consumers is that brands are intrusive advertising in social media.
10 .- Let consumers speak for the brand.