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The sector’s turnover for call centers (contact center) dropped by 4.8% to 1,463 million Euros, mainly due to price pressure and off shoring has reduced costs, according to the Contact Center Association Spanish (ACE).

According to a study by ACE, the largest decline was in the Spanish business activity carried out abroad, mainly in Latin America.

In particular, the turnover of these platforms has been reduced by 15.04%, to 174 million Euros, while in the Spanish platforms are joined by 3.4% lower, to 1.289 million Euros, due to the development of new destinations with labor costs less than traditional.

By sector, telecommunications sector remains the most impact on revenue, with 42.9% in Spain and 86.4% abroad. For its part, the government stands a job and is in second place with 12.4% 2.61% Spain and abroad, followed by banking and financial services, with 11.2% in Spain and 4.4% abroad.

The ACE stated that, also in connection with the relocation of the Contact Center, the number of jobs generated by companies belonging to the association decreased by 3.6% last year

Thus, the number of jobs created dropped to 70,088 compared to 72,628 employees last year. This decline was more pronounced in Spain, reaching a decrease of 12.8%, while the platforms located in other countries grew by 21.4%.

Madrid and Andalusia were the regions that meet more people employed in this sector, with 20,193 and 10,446 workers respectively, followed by Galicia and Catalonia, with 5,601 and 5,580 jobs.

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